ace356 Privacy Policy
Your personal information is fully protected at ace356. This policy clearly describes how we collect, use, and store your information.
Introduction and Applicability
ace356 ("we", "our", "platform") is a trusted online casino and sports betting platform in Bangladesh. We place the highest importance on the privacy of our users. The purpose of this Privacy Policy is to inform you how we collect, use, store, and protect your personal information.
This policy applies to all activities on the ace356.cam website — including visiting the site, creating an account, playing games, managing transactions, or contacting us. Using any service of ace356 means you agree to this Privacy Policy.
The ace356 platform uses SSL encryption technology to keep all your information secure. Our data protection practices follow internationally recognised data security guidelines.
1 Information Collection — What We Need to Know
1.1 Information You Provide Directly
The information you provide directly to us when registering on ace356 or using its services includes:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- Government-issued document details required for identity verification (e.g., National ID card)
- Payment information — bKash, Nagad, or Rocket account number
- Any messages or information provided when contacting us
1.2 Automatically Collected Information
Some information is automatically collected when you use the ace356 platform:
- IP address and geographical location
- Browser type, operating system, and device information
- Log data related to pages visited, clicks, and session duration
- Information collected through cookies and similar tracking technologies
- Gaming history, bet amounts, and transaction records
- Time of platform access and type of activity
1.3 Identity Verification Information (KYC)
In accordance with international best practices and responsible gaming standards, ace356 conducts Know Your Customer (KYC) procedures where required. The following information may be collected during this process:
- National ID card or passport details
- Bank statement or proof of payment method
- Proof of address (utility bill, bank statement, etc.)
- Photo or selfie (where applicable)
This information is used solely for identity verification, fraud prevention, and ensuring responsible gaming.
2 Purpose of Using Information
2.1 Core Service Operations
ace356 uses your information for the following core purposes:
- Creating, managing, and verifying accounts
- Processing deposits and withdrawals via bKash, Nagad, and Rocket
- Improving the gaming experience and providing personalised services
- Managing bonuses, promotions, and rewards
- Providing 24/7 customer support
- Maintaining transaction records
2.2 Security and Protection
We use your information to protect your account and assets:
- Detecting and preventing fraudulent activity
- Preventing unauthorised account access
- Controlling money laundering and other illegal financial activities
- Testing and improving platform security
- Enforcing responsible gaming policies
2.3 Service Improvement and Research
ace356 is committed to continuously improving its platform and gaming experience. To this end, we may use your information for analytical purposes:
- Analysing user experience and platform performance
- Understanding demand for new games and services
- Identifying and resolving technical issues
- Improving the gaming portfolio and payment options
2.4 Communication and Marketing
With your consent, ace356 may contact you for the following purposes:
- Important account information and transaction notifications
- Informing you about new bonuses, promotions, and offers
- Providing updates on new games and services
- Notifying you of changes to the Privacy Policy or terms and conditions
- Responding to customer support enquiries
You can opt out of marketing communications at any time. However, it is not possible to stop sending essential account-related notifications.
3 Cookies Policy
3.1 What Cookies Are and Why They Are Used
Cookies are small text files stored on your device when you visit the ace356 website. They help us remember your preferences and ensure an improved user experience.
ace356 uses the following types of cookies:
- Essential Cookies: Required for the website to function correctly. Without these, login, transactions, or account management are not possible.
- Performance Cookies: Collect analytical data to understand how users interact with the website.
- Functional Cookies: Remember language preferences, login status, and other settings.
- Targeting Cookies: Used to show relevant advertisements and promotions.
3.2 Managing Cookies
You can control or disable cookies through your browser settings. Please note that disabling essential cookies may prevent many ace356 services from working correctly and may affect your gaming experience.
4 Sharing and Disclosure of Information
4.1 What We Do Not Do
ace356 never sells, rents, or shares your personal information with third parties for commercial purposes. Protecting your information is our highest priority.
4.2 Limited Sharing with Third Parties
In certain circumstances, ace356 may share necessary information with the following parties:
- Payment Processors: Information required to complete bKash, Nagad, and Rocket transactions
- Technology Providers: Software and server service providers for platform operations (game developers such as PG Soft, Pragmatic Play, JILI, Spribe, and others)
- Security Services: Fraud detection and cybersecurity specialists
- Customer Service Platforms: For managing live chat support
All these third parties are contractually bound to comply with our privacy standards.
4.3 Disclosure of Information Under Legal Obligation
In the following circumstances, ace356 may be required to disclose information to legal authorities:
- Upon receipt of a valid court order or government directive
- Where necessary to protect legal rights, property, or safety
- To assist in the investigation of fraud, money laundering, or other illegal activities
- To ensure the safety of other users or the general public
5 Data Retention and Security
5.1 Data Retention Period
ace356 retains your information in accordance with the following policy:
- Active Accounts: All information is retained for as long as the account remains active.
- Closed Accounts: After an account is closed, information is retained for a specified period as required by legal obligations.
- Transaction Records: Financial records are generally retained for a minimum of five years.
- KYC Documents: Identity verification information may be retained for an extended period.
5.2 Security Measures
ace356 maintains industry-standard security measures to protect your information:
- SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
- Firewall Protection: Advanced firewall systems prevent unauthorised access.
- Two-Factor Authentication: An additional verification process for account login.
- Regular Security Audits: Platform security is tested on a regular basis.
- Data Backup: Regular data backups are taken on secure servers.
- Access Controls: Only authorised personnel can access the information they need.
6 Your Rights and Controls
You have the following rights over your account and personal information on ace356:
6.1 Right to Access Information
You can request to view the information collected and stored about you on ace356 at any time. We will provide you with a complete copy of your information.
6.2 Right to Correct Information
If your personal information is incorrect or incomplete, you can request a correction. This can be done through account settings or by contacting our support team.
6.3 Right to Delete Information
In certain circumstances, you can request the deletion of your personal information. However, some information may need to be retained for a specified period due to legal obligations or ongoing disputes.
6.4 Right to Object to Processing
You can object to marketing communications or certain types of data processing. Let our support team know via live chat or email.
6.5 Right to Data Portability
You can request to export your personal information in a common format.
6.6 How to Exercise Your Rights
To exercise any of the above rights or if you have any questions about your information:
- Contact us directly through our 24/7 live chat support
- Email us at: [email protected]
We will process your request as quickly as possible.
7 Minor Data Protection
7.1 Age Restriction
ace356 strictly provides services only to those aged 21 or above. We do not knowingly collect personal information from minors.
If we become aware that a minor has registered on our platform or provided personal information, we will immediately delete that account and the associated data. If you believe a minor has provided information to ace356, please notify our support team immediately.
8 Policy Changes & Updates
8.1 Notice of Changes
ace356 reserves the right to change or update this privacy policy at any time. For any significant changes, we will:
- Update the date of the revision on the website
- Send a notification of changes by email to registered users
- Notify you when you log in to the platform
If you continue using ace356 after the updated policy has been published, you will be considered to have consented to the terms of the new policy. Please review this page from time to time.
8.2 Applicable Law
This privacy policy has been prepared in accordance with relevant data protection principles and guidelines. In the event of any dispute or ambiguity, resolution will be sought through discussion with our support team.
9 Contact Us
We are here for any privacy-related questions
If you have any questions, concerns, or requests regarding this privacy policy, please contact ace356's support team.
We are always committed to protecting your privacy and are ready to respond to any of your questions honestly and promptly.